| “My name is Gary Owens. I own a 2006 JCB 1110THF of which I am the original owner.10 days ago I called and talked to Betty regarding some technical information. She connected me with Bucky.
I was told by someone else that this machine had a way to reverse the hi-flo direction from inside the cab. During the time Bucky was researching this information, I blew 2 hydraulic hoses up underneath the engine. This happened 6 miles off road in 4×4 country and the information that he had given helped make a difficult situation become a successful one.I am pleasantly surprised and very impressed with Bucky’s thoroughness and professionalism. He continues to follow up with me offering his help and expertise. This has been a refreshing instance of JCB of Alabama going beyond in customer service.Hopefully you have more like him.I live in Summerdale, Alabama and your store is the closest dealership around. I would not hesitate to drive up there for any type of serious work needed on this machine.It has 2400 hrs on it so who knows what could break next. A couple of my friends have robots and I will be telling them of my experience.Thanks again,Gary Owens
| By: Gary Summerdale, AL |
|Overall Rating:|| |
|Finance and Insurance:|| N/A|